Seniors are often targeted by phone scams, so it's important to be cautious when answering calls from unknown numbers. Here are some tips to help protect yourself:
Don't answer: Avoid answering calls from numbers you don't recognize.
Hang up immediately: If you do answer and the caller isn't who you expect, hang up right away.
Don't give out personal information: Don't share personal information like your Social Security number, account numbers, or passwords with callers you don't know.
Don't give out personal information: Don't share personal information like your Social Security number, account numbers, or passwords with callers you don't know.
Be wary of pressure: Be cautious if the caller pressures you for information quickly.
Verify the caller: If the caller claims to be from a government agency or health insurance provider, hang up and call them back using a number from their website, phone book, or account statement.
Use a reverse phone number lookup: You can use a website or app to enter a phone number and see public information about it, like its carrier, location, and registered name.
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FCC rules require a caller to obtain your written consent – on paper or through electronic means, including website forms, a telephone keypress – before it may make a prerecorded telemarketing call to your home or wireless phone number. FCC rules also require a caller to obtain your consent, oral or written, before it may make an autodialed or prerecorded call or text to your wireless number. There are exceptions to these rules, such as for emergencies involving danger to life or safety.
Callers must have your prior express written consent before making telemarketing calls using a prerecorded or artificial voice. Telephone solicitation calls to your home are prohibited before 8 am or after 9 pm. Telemarketers are no longer able to make telemarketing robocalls to your wireline home telephone based solely on an "established business relationship" that you may have established when purchasing something from a business or contacting the business to ask questions.
FCC rules require telemarketers to allow you to opt out of receiving additional telemarketing robocalls immediately during
a prerecorded telemarketing call through an automated menu. The opt-out mechanism must be announced at the outset of the message and must be available throughout the duration of the call.
Yes. The Do Not Call rules only apply to telemarketing calls. So, the following types of calls are ones that don't have to comply with do-not-call requests: tax-exempt, non-profit organizations; political organizations; pollsters and survey takers, not making sales calls; religious organizations; and telemarketers to whom you have given prior written consent to call you.